The fact that this same problem is happening on a supposed "brand new" engine that's less than a year old is a ridiculous scam. The mechanic estimated the cost of repair at $15,000. I received the car back in mid-June with a completely new engine (or so they claim), and when I asked as to who was responsible for working on the vehicle for the entirety of the two months, I was denied specific details.This same car is now in the shop because on 5/26/23 the coolant leaked into the engine and caused the pistons to blow a hole in the transmission, which is the worst-case result for those same issues (left untreated) we were experiencing and bringing to Shift's attention back when we first bought it. They later admitted the engine needed to be replaced. They initially claimed nothing was wrong with the car and sent it back untouched, and I submitted it back to the dealer again on 5/2/22 because I was still experiencing the same problems. They were very hard to get a hold of through both phone/email and kept pushing the completion date back when I did talk to them. I submitted it back to the dealer on 4/14/22, which then started a long back-and-forth between myself and the dealer for roughly 2 months. Within a couple weeks of owning the car, and within the 30-Day Shift Certified Warranty period, I immediately started experiencing problems having to do with coolant leaking into the engine through the head gasket and causing piston misfires and white smoke out the exhaust. We are also setting aside additional time for our senior community engagement specialist to focus on reviews in order to provide thorough and timely responses, as well as pursuing additional staffing support in this area. Other channels, such as email, will begin to see their impacts over the next few months. We have brought on additional staffing that are currently going through training steps, but they are already helping us to more quickly respond to our customers via phone channels. We continue to work towards improving our overall service level and response times. Significant reorganization of our operating structure resulted in an unfortunate backlog of customer inquiries and requests. In August of 2022, Shift underwent a reduction in workforce in order to better focus on our strengths as a company. Shift Technologies treats customer interactions and concerns as the utmost in importance, and we regret the recent trends that have surfaced in our reviews. BBB reached out to Shift Technologies and they responded with the following: Complainants also state delays in waiting for refunds. The pattern found is consumers get no response when contacting customer service to resolve issues. Based on BBB files the company has a pattern of complaints. A review of complaints was done in November 2022.
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